Membership Information
HCAS Ambulance Membership Plan
Most Frequently Asked Questions
Q. When can I join the HCAS Ambulance Membership Plan?
A. Open enrollment has always been from July 1 through July 31 of each year. You may join at any time, but your fee will not be pro-rated, and
your membership will expire on July 30th of every year.
Q. How much does the membership plan cost to join or renew?
A. The fee for a Membership is $50.00. The price does not vary if you are a new member, or renewing member.
Q. How can I join the HCAS Ambulance Membership Plan?
A. You may call (870) 451-0400 and request an application, and we will mail you one. Or, you may come to our office, located at 120 West Sypert,
in Nashville, and complete a Membership Application.
Q. Who is covered in a family plan?
A. The family membership plan covers those members of your family related by blood or marriage, who permanently reside in the same household.
Q. Can my live-in boyfriend/girlfriend be covered on my membership?
A. No, each person will need a separate membership.
Q. I thought that the Membership was insurance, so why are you billing my insurance?
A. The Membership Plan is not an insurance policy. It is a plan that covers any out of pocket expenses, such as co-payments or deductibles, not
paid by Medicare, or insurance.
Q. I do not have Medicare or insurance. How does the Membership Plan work for me?
A. The membership provides members, without insurance or Medicare, with a discount of 40% off HCAS’s usual charges, for medically necessary
transports.
Q. What types of services are covered by my Membership Plan?
A. The membership covers medically necessary ambulance transports by HCAS Ambulance units only.
Q. What does Medically Necessary mean?
A. “Medically Necessary” means there must be a specific medical need for an ambulance, or Advanced Life Support (ALS) crew, to or from a
medical facility, for medical treatment, using Medicare Standards. HCAS requires physician certification of medical necessity, when a transport is
denied, expected to be denied by a member’s insurance, if we have reason to believe that the service is not medically necessary, or if abuse is
suspected. If physician certification is not received within 60 days from the date of the denial, the member will receive a bill for the full cost of the
transport. In cases of repeated abuse, Membership will be terminated.
Q. I am being discharged from the hospital; can I use my membership to return home by ambulance?
A. Only if it is medically necessary that you go home by ambulance. HCAS may require a letter of medical necessity from your treating physician.
Q. I am a HCAS Member, if I call 9-1-1 how do I know that I will get HCAS?
A. HCAS is the only ambulance company in Howard County, Hot Springs Village, and northern Garland County, and is part of the 9-1-1 system.
Q. Will I receive a receipt, or membership card, to show I am a member of the HCAS Ambulance Membership Plan?
A. Your check, or credit card statement, is your receipt. Membership cards are unnecessary, and are not issued. If you are transported, your
membership will be verified by our staff.
Q. What if I decide I want to cancel my Membership; will I receive a refund for the amount I paid?
A. No refunds will be issued. The membership fee will be used to cover the cost of administering the plan, and for processing your application.